Rental Agreement

Please read before booking. By checking the box at checkout, you agree to these terms.

Last updated: September 26, 2026

This Rental Agreement ("Agreement") is entered into between FVV Group LLC, a Florida limited liability company operating the Scooters Orlando brand ("Scooters Orlando", "we", "us"), and the person who places a reservation ("Renter", "you"). By checking the acceptance box at checkout, you confirm that you are at least 18 years old, have read this Agreement and agree to it on behalf of yourself and everyone who uses the rented equipment.

1. Rental and equipment

1.1. Scooters Orlando rents mobility scooters, wheelchairs, strollers and accessories ("Equipment") for personal use in the Orlando, Florida area.

1.2. Rentals run for a minimum of 4 days and a maximum of 31 days per reservation. Prices are shown on the product pages at www.scootersorlando.com and in your order confirmation. Florida sales tax is added at checkout.

1.3. Scooters Orlando remains the sole owner of the Equipment at all times. You may not sell, sublease, lend for payment or remove the Equipment from the Orlando area.

1.4. If a reserved item becomes unavailable, we will offer you an equivalent or better item at no extra cost or a full refund for that item.

2. Booking and payment

2.1. Reservations are made online at www.scootersorlando.com or by phone or text message at +1 (689) 287-9027. A reservation is confirmed only after full payment is received.

2.2. Payment is made by credit or debit card at the time of booking, processed securely by Stripe, or by Zelle to +1 (689) 287-9027 with your order number in the memo. No security deposit is required.

2.3. By booking, you authorize Scooters Orlando to charge the card used for the reservation for any fees described in this Agreement (late recovery, cleaning, redelivery, damage or loss), after notifying you by email or text message with a description of the charge.

2.4. You agree that all reservation information you provide (name, phone, email, delivery address, dates) is accurate and complete.

3. Delivery and pickup

3.1. Delivery and pickup are free within 17 miles of the Walt Disney World Resort. Outside this radius, a one-time fee of $25 covers both delivery and pickup. We deliver to hotels, resorts and vacation homes; we do not deliver inside theme parks.

3.2. Delivery and pickup at Orlando International Airport (MCO) are available only with our Prime service, in which an attendant meets you at the airport. Prime is quoted separately and must be booked in advance by phone or text message.

3.3. Deliveries and pickups take place in two daily windows: 8:00–10:00 AM and 5:00–7:00 PM (Eastern Time). You choose the window when booking; exact times within the window may vary due to traffic, weather or other circumstances beyond our control.

3.4. At Walt Disney World Resort hotels, delivery and pickup are made in person at the lobby entrance at the scheduled time. At other hotels and resorts, Equipment is delivered to and collected from the front desk or bell services, under the name on the reservation, and can be left before your check-in. At vacation homes, delivery is made in person; our driver will wait up to 15 minutes. If a second trip is required because no one was available or delivery was refused, a $20 redelivery fee applies.

3.5. Scooters Orlando may decline delivery to specific addresses within the service area. In that case you will be notified and fully refunded.

3.6. For safety, we may reschedule deliveries or pickups during hurricanes, tropical storms, tornado warnings, lightning or sustained winds above 25 mph.

3.7. On the last day of the rental, you must have all Equipment and accessories ready at the front desk (hotels and resorts) or at the agreed spot (vacation homes) by the start of the pickup window. Equipment left inside a room incurs a $50 recovery fee.

4. Cancellations and changes

4.1. Cancellations received at least 7 business days before the delivery date receive a full refund to the original payment method. Refund timing depends on your card issuer or bank.

4.2. Cancellations received less than 7 business days before delivery incur a cancellation fee of $35 per rented item; the remaining amount is refunded.

4.3. Date or product changes are subject to availability. Request them by phone or text message at +1 (689) 287-9027.

4.4. No refunds are given for unused days after delivery or for early returns.

5. Your responsibilities

5.1. You are responsible for the Equipment from delivery until pickup, including any loss, theft or damage, except as covered by the Protection Plan (Section 7).

5.2. Use the Equipment only as intended and according to the manufacturer's instructions and our guidance at delivery.

5.3. Do not leave Equipment unattended in unsafe places. Equipment left in parks, parking lots or public areas is considered abandoned; a $30 recovery fee applies, and if it cannot be recovered, the replacement cost will be charged.

5.4. Return the Equipment in the condition received, except for normal wear. A cleaning fee of $35 per item applies to Equipment returned with paint, slime, bodily fluids, food or other dirt beyond normal use.

5.5. Follow all theme park rules on scooter, wheelchair and stroller use and parking. Park staff may move equipment in designated parking areas.

6. Mobility scooters and wheelchairs

6.1. Mobility scooters must be operated only by an adult (18 years or older) who is physically and mentally able to operate them safely. Never carry passengers or allow children to operate or ride on a scooter.

6.2. Do not exceed the weight capacity listed for each model on its product page.

6.3. Use scooters at walking speed in crowded areas, only on sidewalks, parks, hotels and other pedestrian areas — never on public roads or highways.

6.4. Charge the battery every night with the charger provided. Do not modify the Equipment, expose it to submersion or operate it under the influence of alcohol, drugs or medication that affects your ability to drive.

6.5. Our Equipment is rented for convenience and mobility assistance; Scooters Orlando does not provide medical advice. If you have a medical condition, consult your physician about whether scooter use is appropriate for you.

6.6. If the Equipment malfunctions, stop using it and call or text us at +1 (689) 287-9027. We will troubleshoot and, when needed, replace it as soon as reasonably possible within the service area.

7. Damage & Theft Protection Plan (optional)

7.1. You may purchase the Damage & Theft Protection Plan at checkout. It cannot be added after delivery and is non-refundable.

7.2. The Plan waives your responsibility for: scratches on the frame, flat tires, minor dents, and theft or robbery, provided you submit a park security or police report.

7.3. The Plan does not cover: abandonment; loss or theft reported more than 2 hours after it occurred to park security and to Scooters Orlando; stains from sunscreen, bodily fluids, creams, hair spray, ink or slime; damage from misuse; or loss or damage of accessories (baskets, covers, organizers, chargers).

7.4. Without the Plan, you are responsible for the repair cost or the replacement value of the damaged, lost or stolen Equipment.

8. Assumption of risk and release

8.1. You understand that using mobility scooters, wheelchairs and strollers involves inherent risks, including falls, collisions and injury. You voluntarily assume these risks for yourself and for every person who uses the Equipment.

8.2. To the fullest extent permitted by Florida law, you release Scooters Orlando, FVV Group LLC, its owners, employees and contractors from claims arising from the use of the Equipment, except those caused by our gross negligence or willful misconduct.

9. Limitation of liability and indemnity

9.1. Except where prohibited by law, our total liability for any claim related to a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential losses, such as missed park reservations, tickets or travel costs.

9.2. You agree to indemnify Scooters Orlando and FVV Group LLC against claims by third parties arising from your or your group's use or misuse of the Equipment.

9.3. The Equipment is provided in good working condition and inspected before each rental. Other than that, and to the extent permitted by law, it is provided "as is" without further warranties.

10. Photos and reviews

10.1. If you send us photos or videos and expressly authorize their use (for example, by answering "yes" to our request by text message or email), you grant Scooters Orlando a free license to use them on our website and social media. We will not publish images of children without that express authorization, and you may withdraw it at any time for future use.

11. General terms

11.1. Discount codes cannot be combined.

11.2. This Agreement is governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Orange County, Florida.

11.3. If any provision is found unenforceable, the remaining provisions remain in effect.

11.4. We may update this Agreement for future reservations; the version accepted at checkout applies to your rental.

Contact: call or text +1 (689) 287-9027 · Orlando, Florida